Privacy Policy

Last updated: August 14, 2026

This Privacy Policy explains how Trace Complete Heavy Industries LLC collects, uses, discloses, stores, and deletes information in connection with Polytoken.

A current copy of this Privacy Policy is available at https://docs.polytoken.dev/legal/privacy-policy .

The Polytoken End-User License Agreement is available at https://docs.polytoken.dev/legal/license-agreement .

1. Scope

This Privacy Policy applies to:

1. diagnostic and crash information transmitted by the Polytoken application;
2. feedback voluntarily submitted through the Application;
3. communications sent directly to the Company concerning Polytoken; and
4. information associated with Polytoken installation identifiers.

This Privacy Policy does not govern information processed independently by an artificial-intelligence Model Provider or another Third-Party Service that You select or configure.

2. Who We Are

Polytoken is provided by: Trace Complete Heavy Industries LLC, a Delaware-based limited liability company.

Email: [email protected]

In this Privacy Policy, “Company,” “We,” “Us,” and “Our” refer to Trace Complete Heavy Industries LLC.

3. Definitions

“Application” means the proprietary software application named Polytoken.

“Diagnostic Data” means crash reports, error reports, logs, technical context, and related information transmitted for diagnosis, security, and maintenance of the Application.

“Feedback” means information that a user affirmatively chooses to submit through the Application’s feedback mechanism or sends directly to the Company.

“Generated Content” means source code, text, commands, plans, patches, files, responses, or other material generated through an artificial-intelligence model or agent used with the Application.

“Installation ID” means the randomly generated identifier assigned to an installation of the Application.

“Model Provider” means a third party that supplies an artificial-intelligence model or related service used through the Application.

“Third-Party Service” means a service, software product, model, integration, application programming interface, or system operated by a party other than the Company.

“User Content” means prompts, source code, files, repositories, instructions, credentials, configuration, Generated Content, and other material processed through the Application.

4. Information We Collect

4.1 Installation ID

The Application creates a randomly generated Installation ID.

The Installation ID:

1. distinguishes one installation from another;
2. may be included in Diagnostic Data and Feedback;
3. is not intentionally derived from Your name, email address, account, hardware serial number, advertising identifier, or other directly identifying information; and
4. is not intended by the Company to identify a particular natural person.

Because the Installation ID is persistent and may be combined with technical information, it may be treated as personal information under some laws.

4.2 Diagnostic and Crash Information

Unless disabled through the Application’s configuration tools, the Application may transmit Diagnostic Data when an error or crash occurs.

Depending on the error and available technical context, Diagnostic Data may include:

1. the Installation ID;
2. Application version and build information;
3. operating-system and runtime information;
4. timestamps;
5. error messages;
6. stack traces;
7. exception information;
8. information about the component or operation that failed;
9. configuration information relevant to diagnosing the failure; and
10. other technical information included in the crash context.

The Company does not intentionally configure the Application to transmit Your name, email address, account information, payment information, or hardware serial number through ordinary crash reporting.

Crash context can sometimes contain file paths, command arguments, error messages, variable values, source-code fragments, or other information originating from Your environment. You should not assume that every crash report is free of confidential or personal information.

4.3 Internet Protocol Address and Approximate Location

When Diagnostic Data or Feedback is transmitted over the internet, Sentry receives the source Internet Protocol address associated with the transmission.

Sentry may use that address to derive an approximate geographic location.

The Company does not use that approximate geographic information for analytics, advertising, profiling, user identification, or product decisions.

The approximate geographic information is retained and deleted with the associated Sentry event under the retention practices described in this Privacy Policy.

4.4 Feedback

Feedback submission through the Application is optional.

The Application does not submit Feedback unless a user affirmatively chooses to do so.

Feedback may include:

1. text entered by the user;
2. the Installation ID;
3. Application version information;
4. technical information included with the report;
5. screenshots, files, logs, or other attachments selected by the user; and
6. contact information that the user voluntarily supplies.

Do not submit passwords, private keys, access tokens, regulated data, confidential client information, trade secrets, or third-party personal information to Us.

4.5 Direct Communications

If You contact the Company by email or another direct method, We receive the information You choose to provide, such as:

1. Your email address;
2. Your name or organization name, if provided;
3. the content of Your message; and
4. attachments or technical information included with the communication.

5. Information We Do Not Intentionally Collect

The Application does not require a Polytoken user account.

Through ordinary use of the Application, the Company does not intentionally collect:

1. Your name (unless explicitly provided in Feedback);
2. Your email address;
3. a username or password;
4. billing or payment information;
5. an advertising identifier;
6. a hardware serial number;
7. contacts;
8. browsing history;
9. precise geographic location; or
10. User Content processed locally by the Application.

The Company does not use the Application to serve advertisements or build advertising profiles.

6. Local User Content and Model Providers

The Company does not receive User Content merely because You create, open, edit, or process it locally through the Application.

The Application may transmit prompts, source code, files, instructions, Generated Content, or other User Content to a Model Provider or Third-Party Service that You select or configure.

Those transmissions are necessary to use the selected service and are governed by Your agreement with that provider.

The Company does not control:

1. what information You choose to send to a Model Provider;
2. how the Model Provider processes that information;
3. where the Model Provider stores it;
4. how long the Model Provider retains it;
5. whether the Model Provider uses it to improve its products or models; or
6. what privacy rights the Model Provider offers.

Review the applicable Model Provider’s terms and privacy policy before transmitting confidential, personal, proprietary, regulated, or security-sensitive information.

User Content may reach the Company only when:

1. it is included in Diagnostic Data;
2. You voluntarily include it in Feedback or a direct communication;
3. You expressly provide it to the Company; or
4. disclosure is required by law.

7. How We Use Information

The Company may use collected information to:

1. identify, investigate, reproduce, and correct crashes, errors, and defects;
2. maintain, secure, and improve the Application;
3. understand whether repeated reports relate to the same installation;
4. respond to Feedback and communications;
5. evaluate requested features and suggested improvements;
6. prevent misuse and protect the Application, the Company, and users;
7. enforce the End-User License Agreement;
8. establish, exercise, or defend legal claims;
9. comply with applicable law and lawful legal process; and
10. maintain records reasonably necessary for those purposes.

The Company does not use Diagnostic Data or Feedback for third-party advertising.

The Company does not use the approximate geographic information generated by Sentry.

8. Sentry and Atlassian

The Company uses Sentry, a service operated by Functional Software, Inc., to receive and store Diagnostic Data and Feedback. The Company’s Sentry project is hosted in the United States. Sentry processes data on the Company’s behalf under the Company’s account and applicable agreement with Sentry.

Sentry’s privacy policy is available at: https://sentry.io/privacy/

Sentry’s general privacy policy explains Sentry’s own privacy practices. Data submitted to the Company’s Sentry project may also be governed by Sentry’s customer terms and data-processing terms.

The Company uses Jira and Confluence, services operated by Atlassian, to store Diagnostic Data and Feedback for development purposes. The Company’s Jira and Confluence projects are hosted at Atlassian’s data centers, stored at Atlassian’s discretion inside or outside of the United States. Atlassian processes data on the Company’s behalf under the Company’s account and applicable agreement with Atlassian.

Atlassian’s privacy policy is available at: https://www.atlassian.com/legal/privacy-policy

Atlassian’s general privacy policy explains Atlassian’s own privacy practices. The Company stores Feedback and Diagnostic Data in Jira and Confluence for no more than 366 days before erasure.

9. Crash-Reporting Controls

Crash reporting may be disabled through the Application’s configuration tools.

Disabling crash reporting prevents future crash reports from being submitted through the Application’s ordinary crash-reporting mechanism.

Disabling crash reporting does not:

1. delete reports previously transmitted;
2. prevent information from being sent when You voluntarily submit Feedback;
3. control information transmitted directly to a Model Provider or other Third-Party Service; or
4. prevent network information ordinarily required to communicate with a service You choose to use.

10. Disclosure of Information

The Company may disclose information:

1. to Sentry for diagnostic and feedback processing;
2. to vendors or contractors that assist the Company in operating, securing, maintaining, or supporting the Application, subject to appropriate obligations;
3. when required by law, subpoena, court order, or other valid legal process;
4. when reasonably necessary to protect the rights, property, security, or safety of the Company, users, or another person;
5. in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of the Application or related business; or
6. with Your direction or consent.

The Company does not sell personal information.

The Company does not disclose personal information for cross-context behavioral advertising or targeted advertising.

11. Retention

11.1 Diagnostic Data and Sentry Feedback

Diagnostic Data and Feedback stored in the Company’s Sentry project are retained for 30 days under the Company’s current Sentry Free plan and project configuration.

At the end of that retention period, the information is deleted through Sentry’s ordinary retention process, subject to reasonable technical processing time, backups maintained by the service provider, legal requirements, and information that has been separately exported or preserved for a documented reason.

If the Company changes its Sentry plan, project configuration, or diagnostic provider in a manner that materially changes retention, this Privacy Policy will be updated.

11.2 Direct Communications and Exported Information

Feedback, email communications, or diagnostic information exported from Sentry may be retained for as long as reasonably necessary to:

1. investigate or resolve the reported issue;
2. maintain a record of the communication;
3. develop, secure, or improve the Application;
4. enforce agreements;
5. protect legal rights; or
6. comply with law.

Information will be deleted or anonymized when it is no longer reasonably necessary for those purposes, unless continued retention is required or permitted by law.

12. Processing and Other Jurisdictions

The Company is located in the United States.

The Company’s web infrastructure and Sentry project are hosted in the United States. The Company’s Atlassian infrastructure (Jira and Confluence) are hosted at an Atlassian cloud facility, with its physical location at Atlassian’s discretion. The Company’s Atlassian infrastructure may or may not be hosted in the United States. Information collected under this Privacy Policy is processed in the United States; additional processing of Feedback and Data Diagnostics may occur within Atlassian and therefore may involve other jurisdictions.

The Application is developed and distributed primarily for users in the United States. The Company does not represent that the Application or the practices described in this Privacy Policy satisfy the legal requirements of every other jurisdiction.

The technical availability of the Application, its installer, its website, or its Documentation in a jurisdiction does not constitute a representation that the Application is offered or licensed there.

You must not use the Application in circumstances where its diagnostic reporting or other disclosed data-handling practices would be unlawful without additional notices, consent mechanisms, registrations, local representatives, contractual safeguards, or other compliance measures that the Company has not expressly adopted.

If You use the Application outside the United States, information transmitted to the Company will be transferred to and processed in the United States. Privacy laws in the United States may differ from those in Your jurisdiction. Feedback and Data Diagnostics may be processed inside or outside the United States, subject to Atlassian’s operational discretion.

The Company’s receipt or processing of information originating outside the United States does not:

1. represent that the Application is offered or licensed in that jurisdiction;
2. represent that the Company has adopted legal or regulatory obligations that would not otherwise apply; or
3. waive a restriction or eligibility condition in the End-User License Agreement.

Nothing in this Privacy Policy limits a privacy or data-protection right that applicable law does not permit the parties to limit.

13. Security

The Company uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission, local storage, cloud storage, or electronic processing is completely secure.

You are responsible for reviewing information before submitting it and for avoiding the inclusion of unnecessary confidential, regulated, personal, or security-sensitive information.

14. Your Privacy Rights

Depending on Your location and applicable law, You may have rights to:

1. request access to personal information;
2. request correction of inaccurate information;
3. request deletion;
4. obtain information concerning the categories of information collected and disclosed;
5. object to or restrict certain processing;
6. withdraw consent where processing is based on consent; and
7. appeal or complain to an appropriate regulator where applicable.

To submit a privacy request, contact [email protected].

The Company may request information reasonably necessary to verify and process the request.

Because the Company generally does not know the identity of the person associated with an Installation ID, the Company may be unable to locate Diagnostic Data unless You provide the relevant Installation ID, event identifier, report date, or other identifying technical information.

The Company will not discriminate against You for exercising a privacy right provided by applicable law.

The Company does not sell personal information or use personal information for targeted advertising, so it does not provide an opt-out mechanism for those activities.

15. Organizational Users

If an organization makes the Application available to employees or contractors, that organization is responsible for:

1. determining whether its use complies with applicable privacy, employment, monitoring, confidentiality, and security requirements;
2. providing any notices required to its Authorized Users;
3. controlling the User Content, credentials, systems, and services made available through the Application; and
4. responding to privacy requests concerning information controlled by the organization or its selected Model Providers.

The Company does not control an organization’s internal deployment, configuration, monitoring, or use of the Application.

16. Children’s Privacy

The Application is not directed to children under 13.

The Company does not knowingly collect personal information from children under 13 through the Application.

If You believe a child has submitted personal information to the Company, contact [email protected].

17. Third-Party Services and Links

The Application may contain or enable connections to Third-Party Services.

This Privacy Policy does not govern the privacy practices of a Third-Party Service.

Review the privacy policy and terms of each Model Provider, integration, tool, or other service that You configure or use.

18. Changes to This Privacy Policy

The Company may update this Privacy Policy to reflect changes in the Application, diagnostic practices, vendors, law, or Company operations.

The updated policy will identify its new last-updated date and will be made available at [PRIVACY-POLICY-URL] or distributed with a later version of the Application.

Changes apply prospectively from their effective date unless applicable law requires otherwise.

19. Contact

Questions, requests, or complaints concerning this Privacy Policy may be sent to:

Trace Complete Heavy Industries LLC 16192 Coastal Hwy Lewes, Delaware 19958 United States

Email: [email protected]